Access specialist medical support through our partnership with My Menopause Centre.

All of the doctors working at My Menopause Centre have been trained in general practice or gynaecology. All have a particular interest in the menopause and are very experienced in managing the menopause. See more on our team of doctors and their qualifications on our website.

Immediately after booking your appointment, you will receive a confirmation email. This email will contain:

• A link to a pre-appointment questionnaire (for new patients only)
• A link to start the video consultation

Yes. Heydoc (the system we use) is secure. It uses a peer-to-peer connection and participants exchange media directly so that the media is encrypted end-to-end (E2E) using WebRTC security protocols.

To make the best use of our time together, please follow the instructions in your booking email to provide us with the following information, but don't worry if you don't have it all to hand:

• Your blood pressure - you can check this with a calibrated home monitor, or visit your local pharmacy or GP practice
• Your height and weight - so we can calculate your Body Mass Index (BMI)
• A list of any HRT treatments you've already tried
• Your medical history*
• A brief family history of medical problems - particularly breast and ovarian cancer, heart disease, stroke, blood clots, and osteoporosis
• A full list of medication you are currently taking
• Your ID

*If you have a complicated medical history (for example previous blood clots, heart disease, autoimmune disease) or have had treatment for cancer, it's sometimes necessary to see letters outlining the exact details of your medical issues. It's helpful to have any information you have to hand if you have it. It may be that we need to write to your GP or consultant asking for this information (with your permission) to help us make the best-informed decision about treatment.

All of the HRT we prescribe is regulated and the oestrogen and progesterone is usually available on the NHS. We don't prescribe compounded bioidentical HRT. Here's a quick explanation of both:

Regulated bioidentical hormones (rBHRT) - These are derived from plants and are available on a standard, regulated prescription - they can be prescribed by our clinic or your GP/specialist in the NHS.

Compounded bioidentical hormones (cBHRT) - These are made by private clinics in a process known as compounding. Compounded bioidentical hormones are not regulated and not available on the NHS. They are marketed as precise duplicates of the hormones from your ovaries, after blood test analysis. The hormone combination is then made up by a private pharmacy. These combinations do not follow the same regulations as conventional HRT and haven't been through the same strict testing processes for effectiveness and safety. The blood tests and hormones are also very expensive - significantly more than the cost of private or NHS prescriptions. More expensive does not mean better. We don't prescribe these.

Your doctor will email you a holistic menopause treatment plan outlining what you discussed during your consultation. This is usually sent within 5 working days. We will also email your GP a copy of your treatment plan, unless you have said that you would prefer for your GP not to be contacted. If you have a complicated medical history, we may need to directly contact your GP - again, with your permission.

If you need blood tests, your doctor will discuss how the results will be shared with you during your consultation. This may include:

• By email, from your doctor, where the results will be explained to you
• In some circumstances, you may need another appointment to discuss them
• We will contact you directly if there are serious abnormalities needing urgent medical attention.

Your blood test results email will usually come at a different time to your treatment plan.

Please email us at [email protected] or call us on 0333 444 1067 during office hours (9am-5pm, Monday to Friday).

As we are a very busy clinic any request we receive to reschedule a consultation will automatically result in the cancellation of the original one. This allows us to make these consultation slots available for patients on our waiting list. Please note that if you would like to reschedule or cancel your appointment we have a 72-hour cancellation policy. This means that cancellations or changes made prior to this will not be charged. If any cancellations or changes are made with less than 72 hours' notice, the full consultation fee will be charged.