Clinic
"Extremely informative & empowering. An amazing experience to have someone understand the issues I have - helped put everything into perspective!"
"Very pleasant and approachable Doctor...Empathy was helpful and really benefited from the specialist knowledge and advice given."
"If you feel like your GP isn't an expert in the menopause field or you just get snubbed then please consider this empathetic service. I'm so glad I did."
"It's useful to see a specialist in such quick turn around. I could trust that the advice was from someone who is knowledgeable about menopause."
"So easy to set up! Gave 'real' advice rather than blinding me with science. It was like talking to a friend rather than a doctor!"
"I was really impressed with this service, from booking the consultation to the notes and advice after. Definitely will be recommending."
"My call with a menopausal doctor via health and her was brilliant...If you think you're going nuts with Menopause or Perimenopause, I highly recommend!"
"A really productive appointment. Dr Hobbs treated me as a whole person and provided really helpful advice. Thank you!"
"Very easy to use website. Great to be able to get an appt next day and Dr Kate Burns was excellent. Thank you!"
The Health & Her Clinic is registered with Healthcare Inspectorate Wales, an independent regulator of healthcare to ensure high standards of clinical care.
View HIW registration
Perimenopause
This is when you're experiencing symptoms as well as irregular periods.
Menopause
This is when you're experiencing symptoms but it's been 12 months since your last period.
Postmenopause
Many of your symptoms will have eased, but it’s important to protect your brain, bone and heart health.
- An in-depth review of your symptoms with tailored advice
- HRT prescription planning, including body identical options
- A treatment/prescription recommendation letter for your GP
- Safe & secure video consultation (using the same platform as the NHS)
- Detailed patient notes that you can easily access at anytime
- Private prescriptions and other hidden costs
Our unique prescription recommendation service:
Private prescriptions can be expensive, with the cost of medicines, prescription fees and pharmacy dispensing fees costing up to £450/year.
As most HRT options (including body-identical hormones) are available on the NHS, we have worked with patients and GPs to develop a unique and cost-effective system that allows prescription recommendation letters to be passed onto your GP.
We've built an easy-to-use platform that gives you menopause care at the touch of a button. An appointment with one of our menopause specialist GPs is like seeing your traditional GP, but from the comfort of your own home and at a time that's convenient for you.
Unlike other menopause clinics in the UK, we don't have a physical surgery and all of the extra costs with running this type of clinic. This allows us to keep prices below £100 for our consultation appointments.
We recommend that you give yourself 15 minutes to log into your account and click the button to start your video consultation. If you’re using your mobile phone and/or tablet outside of your home, try to go somewhere quiet where you feel comfortable discussing your health. Remember, this appointment is about giving you the advice and support you require, so we don’t want you disturbed.
Not sure where to start when it comes to discussing menopause with your doctor? Don’t worry, we’ve spoken to Dr Shilpa McQuillan who shares her practical advice for making the most of your appointment:
There’s no need to feel embarrassed
Try to remember that menopause is really common and your doctor will have seen it and heard it before. Be honest, tell your story, and most importantly explain how it’s affecting you. This will help your doctor tailor information and choices to suit you.
See your conversations as a journey together
Your doctor really wants to help, but may feel limited by the amount of information to discuss during your appointment. It’s important you don’t feel rushed, so think of your menopause as a journey and be prepared to arrange more than one appointment so that you feel all of your questions and concerns are addressed.
Prepare and research
Making a list of questions or points you want to discuss will ensure your GP understands your agenda from the start and will cover the things most important to you.
In addition, consider having some vital information ready to help your GP tailor advice that is safe and suitable for you.
This may include:
- A symptom diary with timeline notes for changes to your mood, sleep patterns and/or periods.
- Record of any relevant medical problems you or your close family members may have, such as history of breast or ovarian cancer, heart disease, or clots in the legs or lungs, as well as any previous operations you may have had on your womb, ovaries or cervix.
We take privacy and security very seriously and take all reasonable and appropriate measures to protect any personal data we may collect while operating our service. Our servers are located in the UK, and all of the information transmitted through our platform is encrypted and protected with SSL technology.
We also promise to uphold the Caldicott principles which ensure your information is protected and only used when it is appropriate to do so, as set out in our Privacy Policy.
To ensure safe prescribing of HRT, you are required to have an up to date blood pressure test - something that we are currently unable to facilitate online. Therefore, unlike other menopause clinics, we've developed a system that allows us to provide prescription recommendations to your GP via a recommendation letter which will be provided to you after your appointment. If you choose to pass this letter on to your GP, they will need to confirm if our recommendation is appropriate with consideration to the complete medical records they hold for you.
Most women find that prescription recommendations are a cost effective option as private prescriptions can cost up to £450/year (including cost of medicine, prescribing fees and pharmacy dispensing fees).
Yes, after your initial consultation you can book a follow-up 30 minute appointment for £95.
No, we believe in fair and transparent pricing and there are no hidden costs at all. Our 30 minute consultations cost £95 and include:
- An in-depth review of your symptoms with tailored advice
- HRT prescription planning (including body identical options)
- A treatment/prescription recommendation letter for your GP
- Detailed patient notes that you can easily access at anytime
We understand that circumstances can sometimes change and you may need to cancel your appointment. If you’re unable to make your appointment, we ask that you inform us as soon as you can, with at least 24 hours’ notice. If you cancel your appointment 24 hours before the date and time of your consultation, you will be entitled to a full refund. For more information, please see our Terms and Conditions.
Yes, if your circumstances change you may reschedule your appointment up to 24 hours before the date and time of your appointment. If you need to cancel your appointment, you will need to inform us at least 24 hours before the date and time of your consultation in order to be entitled to a refund. For more information, please see our Terms and Conditions.
We recommend that you select the option to begin your appointment 15 minutes ahead of your appointment start time. This time will allow the system to conduct a video call set-up to check that you have everything you need in place, such as good internet connectivity, speaker, microphone and video.
We've made the appointment process as easy and intuitive as possible via our online platform, but if you require any additional support you can speak to a member of our support team. Call us on 0333 305 5903 and select option 3, or email us at [email protected].
Ahead of your appointment, we also recommend reading our Video Consultation Guide.
No - this is a popular option for our patients but you can also use a laptop or desktop computer for your appointment. Simply log into the Health & Her Clinic via your browser and follow the on-screen instructions to get set up.
We try to ensure that you are pleased with the experience of our service at all times and take complaints, concerns, and issues very seriously. If you would like to log a complaint, we pledge that it will be properly investigated in an unbiased, non-judgmental, transparent, timely and appropriate manner.
When we look into a complaint, we aim to:
- Make it possible for the complainant to discuss the problem with those concerned
- Find out what went wrong
- Issue an apology where appropriate
- Identify what we can do to ensure the problem does not arise again
Our complaints procedure is designed to make sure that we settle complaints as quickly and efficiently as possible, while keeping you regularly informed, as far as reasonably practicable, as to the progress of the investigation. Our aim is to acknowledge complaints within 3 working days, resolve them within 5 days, and respond within 10 working days. Complaints can be made by email or telephone using the contact details as outlined in the 'Getting in touch' section of this guide.
If you are dissatisfied with the outcome of any investigations, then a complaint can be referred to the team at:
Healthcare Inspectorate Wales
Welsh Government
Rhydycar Business Park
Merthyr Tydfil
CF48 1UZ
Telephone: 0300 062 8163 Email: [email protected]
The Health & Her Clinic accepts the following payment methods:
Regulated by Healthcare Inspectorate Wales, Certificate number: HIW/01134 Members of the British Menopause Society
- Frequently Asked Questions
- Email: [email protected]
- Phone: 0333 305 5903
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